FAQ

We ship within the United States. International options may be available at checkout for eligible destinations and products.

Orders placed before 4:00 PM Pacific Time begin processing the same business day. Orders placed after the cutoff, on weekends, or on holidays begin processing the next business day.

All products are normally processed and prepared for shipment within 1–3 business days. This processing window applies storewide, including carbon-fiber and oversized items. Business days exclude weekends and recognized holidays.

Standard transit is typically 2–7 business days after the order ships. Combined with the 1–3 business-day processing time, the estimated total door-to-door delivery window is 3–10 business days from the order date. Weather, holidays, carrier delays, and remote destinations may affect delivery.

Standard domestic shipping is free for orders of $249.99 or more and $19.99 for orders under $249.99. Eligible international shipping is calculated at checkout. All applicable charges are displayed before payment.

Yes. Once your order ships, you will receive a shipping-confirmation email with tracking information. Tracking updates may take up to 24 hours to appear.

Confirm the delivery address, check around the property and with neighbors, and contact the carrier. If the carrier declares the package lost, email our support team for assistance. Optional package protection may provide an additional claims process, but it does not limit rights or remedies that cannot be waived by law.

Available payment methods are displayed at checkout and may include major credit and debit cards, Shop Pay, Apple Pay, and Google Pay.

Orders are charged in United States Dollars (USD), unless another currency is clearly displayed during checkout.

Yes. Payments are processed through secure, encrypted payment providers. ShopCarbonFiber.com does not store your full card details.

Check your billing information, available funds, and card restrictions, or contact your bank or payment provider. An order cannot be processed until payment is authorized.

No. We do not accept returns or exchanges for buyer’s remorse, a change of mind, accidental orders, or other non-defective reasons. Non-defective products are final sale, including unused, unopened, made-to-order, specially sourced, custom, installed, modified, and vehicle-specific products.

Email support@shopcarbonfiber.com within 14 days of delivery with your order number, a description of the issue, and clear photos or video. We will review the claim and provide an appropriate repair, replacement, refund, or other remedy based on the circumstances and applicable law.

No restocking fee applies to an approved claim for an item that arrived damaged, defective, or incorrect. Because non-defective returns and exchanges are not accepted, there is no buyer’s-remorse return fee.

Approved refunds are issued to the original payment method within 7 business days after approval. Your bank or card issuer may require additional time to post the credit.

Email support@shopcarbonfiber.com to report a damaged, defective, incorrect-item, or warranty claim. Include your order number, description, and clear photos or video. If an eligible claim requires a return, we will provide written authorization, the return location, and shipping instructions. Do not send any item back without those instructions.