Return, Refund & Cancellation Policy

This policy applies to purchases from ShopCarbonFiber.com. Please review it before ordering, especially for vehicle-specific and specially sourced products.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, email support@shopcarbonfiber.com within 14 days of delivery. Include your order number, a detailed description of the issue, and clear photos or video. Keep the item and all packaging until we provide instructions.

We will review the claim and provide an appropriate repair, replacement, refund, or other remedy based on the circumstances and applicable law. No restocking fee applies to an approved claim for an item that arrived damaged, defective, or incorrect.

Non-Defective Returns and Exchanges

We do not accept returns or exchanges for buyer’s remorse, a change of mind, accidental orders, or other non-defective reasons. Non-defective products are final sale. This rule applies to unused and unopened products as well as specially sourced, custom, personalized, installed, modified, or vehicle-specific products.

Please review the product description, material, selected options, and vehicle compatibility before placing an order. Nothing in this policy limits a right or remedy that cannot be excluded under applicable law.

Return Authorization for Eligible Claims

Email support@shopcarbonfiber.com before returning any item. A return is accepted only when ShopCarbonFiber.com authorizes it in writing as part of an eligible damaged, defective, incorrect-item, or warranty claim. If a return is required, we will provide the authorized return location and instructions. Do not mail products to the business address unless the written instructions specifically direct you to do so.

When an eligible claim is approved and a return is required, ShopCarbonFiber.com will provide a prepaid return label or other return-shipping instructions. Unauthorized returns may be refused.

Refund Timing

Approved refunds are issued to the original payment method within 7 business days after approval. Your bank or card issuer may require additional time to post the credit.

Order Cancellations

Contact us immediately if you need to request a cancellation. If an order has not entered processing or supplier fulfillment, we may be able to cancel it and issue a full refund. Once an order has entered processing or supplier fulfillment, it cannot be canceled.

Fitment and Installation

Customers are responsible for reviewing the complete product description and confirming the vehicle year, make, model, chassis, body style, trim, and factory options before ordering. Aftermarket parts may require minor adjustment, and professional installation is strongly recommended.

If a product is advertised for your specific vehicle but cannot be installed because of a verified manufacturing defect or because the incorrect item was supplied, contact us within 14 days of delivery. We may request an installation invoice and clear photos or video. This coverage does not apply when the wrong product was ordered, inaccurate vehicle information was supplied, or the product or vehicle was modified in a way that affects fitment.

Shipping Protection

Optional package protection may provide an additional or faster third-party claims process for eligible loss or transit damage. Declining optional protection does not waive customer rights or remedies that cannot be waived under applicable law.

6-Month Limited Warranty

Products purchased directly from ShopCarbonFiber.com are covered against verified product or manufacturer defects for six months from the original purchase date. Coverage includes eligible defects in materials, workmanship, structure, finish, or supplied components that arise during normal intended use.

The warranty does not cover physical damage or damage caused by impact, collision, road debris, accidents, improper installation, incorrect fitment information, vehicle modification, product modification, misuse, neglect, unauthorized repair, normal wear, harsh chemicals, excessive heat, or another outside cause.

To begin a warranty claim, email support@shopcarbonfiber.com with your order number, clear photos of the affected item, and a description of the problem. We may request additional information or inspection. Claims may be denied when they fall outside the warranty period or coverage, result from an excluded cause, lack information reasonably required for review, or contain fraudulent or materially inaccurate information.

An approved warranty claim may be resolved through repair, replacement, replacement of an affected component, or refund, depending on the circumstances and applicable law. Read the complete 6-Month Limited Warranty.

Contact

ShopCarbonFiber.com
Email: support@shopcarbonfiber.com
Phone: +1 909-313-4257
Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time