Shipping policy

This policy explains processing, transit, shipping charges, tracking, and delivery estimates for ShopCarbonFiber.com orders.

Order Cutoff

Orders placed before 4:00 PM Pacific Time begin processing the same business day. Orders placed after the cutoff, on weekends, or on holidays begin processing the next business day.

Processing Time

All products are normally processed and prepared for shipment within 1–3 business days. This processing window applies storewide, including carbon-fiber and oversized items. Business days exclude weekends and recognized holidays. If an unexpected processing delay occurs, we will contact you using the information provided with the order.

Transit Time

Standard transit is typically 2–7 business days after shipment. Transit time is separate from processing time. Weather, holidays, carrier delays, and remote destinations may affect delivery.

Estimated Door-to-Door Delivery

Combining the 1–3 business-day processing time with the 2–7 business-day transit time, the estimated total door-to-door delivery window is 3–10 business days from the order date. This is an estimate rather than a guaranteed delivery date.

Shipping Charges

For eligible domestic orders, standard shipping is free for orders of $249.99 or more and $19.99 for orders under $249.99. Eligible international shipping is calculated at checkout. The checkout total is the authoritative shipping charge for the selected products, destination, and service.

Carriers and Tracking

Orders may ship through USPS, UPS, FedEx, DHL, or another qualified carrier appropriate for the product and destination. Tracking information is emailed after shipment and may take up to 24 hours to update.

Fulfillment and Dispatch

Orders may be prepared at our business location or fulfilled directly by an independent manufacturing or logistics partner. The dispatch facility can vary by product and availability. The shipping charge and delivery estimate shown at checkout remain the authoritative terms for the order, and the shipment confirmation identifies the carrier and tracking route.

Oversized Items

Hoods, trunks, and other oversized products may ship by freight or a specialized carrier. Delivery may require an appointment, signature, or inspection at delivery. Any special instructions will be provided when the order ships.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address correction is needed. We cannot guarantee an address can be changed after processing begins, and carrier correction or reshipment charges may apply.

Damage, Loss, and Package Protection

Inspect packages promptly. If an item arrives damaged, defective, or incorrect, email support@shopcarbonfiber.com within 14 days of delivery with your order number and clear photos or video. Keep all packaging until instructions are provided.

Optional package protection may provide an additional third-party claims process for eligible loss or transit damage. Declining optional protection does not waive customer rights or remedies that cannot be waived under applicable law.

Contact

ShopCarbonFiber.com
2231 Via Puerta, Unit N
Laguna Woods, CA 92637
United States
Email: support@shopcarbonfiber.com
Phone: +1 909-313-4257
Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time